Privacy Policy – Revised August 1st, 2021

Information We Collect

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details. We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information, such as: Name, Email, Social media profiles, Date of birth, Phone number(s), Home, mailing, and work address(es), and Payment information. This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service. This primarily involves the fulfillment of goods and services requested by you on this site. We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Use of Information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports. We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

Data Processing and Storage

The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users. We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security. If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Third-Party Access to Information

We use third-party products or services for: Analytics tracking, User authentication, Advertising and promotion, Content marketing, Email marketing, and Payment processing. These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity. We may share your information with financial investigators from financial institutions for purposes of, in our company’s sole judgement, a legitimate and necessary investigation into fraud and related financial crimes. Filing a chargeback or other payment dispute will immediately allow us to grant access to all relevant financial and personal records to investigating parties, such as legal counsel and financial institutions, for purposes of resolving a complaint and defending ArachnoGear against unfound accusations.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

We are committed to protecting the privacy of children who use our services. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience. Please refer to our Children’s Privacy Policy for more information.

Limits of Our Policy

This privacy policy only covers The Jesmok Group LLC’s own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your Rights and Responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel. You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

ArachnoGear Comments and Support Inquiries – support@arachnogear.com

Cookie Policy

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself. Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalize your content (eg. advertising, language). Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

We use cookies to help improve your experience. This cookie policy is part of The Jesmok Group LLC’s privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from our site, with the understanding that we may be unable to provide you with some of your desired content and services.

Children’s Privacy Policy

We are committed to protecting the privacy of children who use our company’s services. This children’s privacy policy is part of our approach to privacy, and covers the way we collect, store and manage information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA). We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

Collecting information from children

At times, we may require information from children to enable participation in certain activities, for example, registering an account, customizing a profile, or receiving notifications. When collecting non-personal information, we encourage children never to provide any details that may personally identify them or reveal their location. We do not require children to provide more information than is necessary to participate in an activity. We do not use children’s contact details for marketing purposes, though we may use them for our internal marketing and research in order to improve the quality of products and services offered across our site.

Parental consent

In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), we will provide notice to and seek consent from a parent or guardian prior to collecting the information. We only retain collected information for as long as necessary to enable participation in the requested activity. In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.

As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page https://arachnogear.com/support. We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.

Safeguarding children’s privacy

We take security seriously, and do what we can within commercially acceptable means to protect your child’s personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

Information abuse and community misconduct

We do not tolerate doxing (publishing of private or personal information about an individual without their consent), cyberbullying, or other forms of information abuse. If we discover that a child’s personal information has been disclosed on our site without the express consent of their parent/guardian, we will remove the content in question as quickly as possible and effect disciplinary measures (a warning, suspension or ban) on the offending account.

Parental controls and intervention

As a parent/guardian, you may at any time refuse to let us collect further information from your children for a particular activity or account. If you have given us consent previously, you may log in to your child’s account to review, edit or delete the information, or contact us via to request the removal of the information from our records. Please be aware that the removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.

Terms and Conditions – Revised May 21, 2023

Welcome to ArachnoGear, owned and operated by The Jesmok Group LLC. These terms and conditions (“Terms of Service”) govern your use of our website (the “Website”) and the services and products available through it (collectively, the “Services”). By accessing and using our Services, you agree to comply with these Terms of Service, which may be updated by us from time to time. We recommend checking this page regularly to stay informed of any changes we make.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Our Website may contain links to third-party websites (“Linked Sites”) that are not operated by ArachnoGear. We have no control over these Linked Sites and assume no responsibility for any loss or damage resulting from your use of them. Your use of Linked Sites is subject to their respective terms of use and service.

Prohibited Activities

To ensure a positive experience for all users, you agree not to misuse our Website. Prohibited activities include committing or encouraging criminal offenses, distributing malicious software, hacking, infringing on others’ rights, sending spam, or attempting to disrupt the Website’s performance. Violating this provision may result in criminal prosecution, and we reserve the right to report any breaches to law enforcement authorities.

We are not liable for any loss or damage caused by distributed denial-of-service attacks, viruses, or other harmful material that may affect your computer equipment, data, or proprietary material due to your use of our Website or any linked websites.

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) available on our Website belong to ArachnoGear or its licensors and are protected by copyright laws and treaties worldwide. All rights are reserved by ArachnoGear and its licensors. Republishing, manipulating, distributing, or reproducing the content or copies thereof in any format for business or commercial purposes is strictly prohibited.

Terms of Sale

By placing an order, you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary based on availability and potential delays beyond our control.

To enter into a contract with ArachnoGear, you must be at least 18 years old and possess a valid credit or debit card issued by an acceptable bank. We reserve the right to refuse any request at our discretion. Upon accepting your order, we will send you an email acknowledging the receipt of your order. However, a contract between us will only be formed when we send you a confirmation email indicating the dispatch of the goods you ordered.

While we strive for accuracy, errors may occur in the description, pricing, or availability of goods on our Website. If we identify an error in the price of any items you ordered, we will inform you promptly. You will have the option to reconfirm your order at the correct price or cancel it. If we cannot reach you, the order will be canceled. In such cases, if you have already made a payment, you will receive a full refund. Delivery costs, where applicable, will be clearly displayed and included in the “Total Cost.”

Upon receiving your order, we conduct a standard authorization check on your payment card to ensure sufficient funds for the transaction. The amount is debited upon authorization. This payment will be considered a deposit until the goods are dispatched, and you receive a confirmation.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, ArachnoGear and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise. This does not affect ArachnoGear’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary, all persons (including their names and images), third-party trademarks and content, services, and/or locations featured on this Website are in no way associated, linked, or affiliated with ArachnoGear, and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to ArachnoGear.

Indemnity

You agree to indemnify, defend, and hold harmless ArachnoGear, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

Variation and Invalidity

ArachnoGear shall have the right, in its absolute discretion, at any time and without notice, to amend, remove, or vary the Services and/or any page of this Website. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected, and all other clauses will remain in full force and effect. Wherever possible, any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints and Abuse of Staff Policy

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.

We expect all of our customers to interact with ArachnoGear staff, contractors, and other associated individuals or entities in a way that is courteous and respectful. There is no need for name-calling, personal insults, bullying, yelling, screaming, unfounded accusations, intimidating physical contact, threats, or other unnecessary escalations of any situation. If an abusive situation, as determined by ArachnoGear staff, takes place before an order is shipped, the order will be immediately canceled with a full refund issued to the customer. If it happens after or during shipment, contact with the customer may cease until a customer is able to communicate with us in a non-abusive fashion.

FAQ In Scope of Terms and Conditions

By using this website, you agree that any additional policies stated on our customer support and frequently asked questions page at the time of usage are within the scope of these terms and conditions, and both pages shall have equal bearing.

Waiver and Entire Agreement