What is your return policy?

We aim to give our customers a great experience and handle refunds and item complaints on a case-by-case basis. If you wish for a refund, please file a support ticket with your complaint in detail. If an item was abused by the customer and damaged as a result, no refunds will be given. Please see our “Shipping” FAQ section for information about damaged and missing shipments, as we enforce these policies without exception.

We can usually accept returns of unused merchandise in exchange for store credit. You are responsible for shipping the item back to us, including shipping costs from your end. We reserve the right to deny refunds or returns based on our judgment for any reason as determined by our sole judgement.

By purchasing an item from us, you accept this policy.

We are officially re-open for orders! First new shipments will be the week of the 12th. Thank you for your patience and for sticking with us!