If you order more than two posters, we typically will ship your order in multiple boxes to ensure we are not overcrowding our packages, thus reducing the risk of damage in the process. In addition, some of our posters ship flat while others ship rolled. If there's a variety in your order, we will use separate packages. This comes at no additional cost to you. We do our utmost best to put the customer first.
Please check your order confirmation for multiple tracking numbers. If you see more than one, that means more than one package is coming as a result of your order. You can always contact us if there is confusion and we will help clear it up for you.
We aim to give our customers a great experience and handle refunds and item complaints on a case-by-case basis. If you wish for a refund, please file a support ticket with your complaint in detail. If an item was abused by the customer and damaged as a result, no refunds will be given. Please see our “Shipping” FAQ section for information about damaged and missing shipments, as we enforce these policies without exception.
We can usually accept returns of unused merchandise in exchange for store credit. You are responsible for shipping the item back to us, including shipping costs from your end. We reserve the right to deny refunds or returns based on our judgment for any reason as determined by our sole judgement.
By purchasing an item from us, you accept this policy.